Will my patients know they're talking to an AI?

We're transparent — the AI introduces itself as a virtual assistant. But the conversation feels completely natural. Most patients don't comment on it; they just get their appointment booked.

What if the AI can't handle a call?

Complex cases are routed to your team's mobile or a designated voicemail. The AI never pretends to know something it doesn't.

Is this GDPR compliant?

Yes. We use UK/EU-based servers, encrypted call recordings, and compliant data retention policies. Full DPA agreement provided.

Can it integrate with our practice management software?

Yes — we support Dentally, NHS systems, Cliniko, SOE, and most major PMS platforms. Custom integrations available on Pro and Scale tiers.

What languages does it speak?

British English by default. Other languages available on request.

What if I want to cancel?

No long contracts. 30 days notice. We export all your call data and transcripts before disconnecting.

Optivio Automation · Games

Brick Breaker: Power Rush Privacy Policy

Effective 25 September 2026 · Android package: com.brickrush

Who is responsible

Optivio Automation publishes Brick Breaker: Power Rush. For questions or privacy requests, email optivio.apps@gmail.com. This policy applies to this game, not to Optivio Automation's separate business website or future games.

Game data on your device

The game saves level progress, in-game currency, unlocks, settings and gameplay preferences locally on your device. You do not need to create a game account or submit a name, email address or payment-card number to play. The leaderboard shown in the game is a local demonstration, not an online leaderboard.

Advertising and consent

The game includes Google Mobile Ads and may display a top banner, an ad between completed levels, and optional rewarded ads. Google's SDK may collect or share an IP address, device or advertising identifiers where available, app and ad interactions, and diagnostics for ad delivery, measurement and fraud prevention. An IP address can indicate approximate location. Google's data practices are described in its Privacy Policy.

Where required, the game asks for advertising consent before requesting ads and offers privacy choices in Settings when available. You can also manage advertising preferences through your device settings. Optional rewarded ads require your choice to watch them. You can remove ads with the optional "Remove Ads" purchase described below.

Google Play Games sign-in and cloud save (optional)

If you choose to sign in with Google Play Games, the game stores a copy of your progress (levels, stars, coins, gems, unlocked ball designs, upgrades and owned store items) in Google Play Games Saved Games so it can be restored after reinstalling or on another device. The game shows your Play Games display name inside the game. Signing in is optional; you can cancel the sign-in prompt and keep playing. Google processes this data under its Privacy Policy.

In-app purchases

Optional purchases (Remove Ads, Starter Pack and gem packs) are processed by Google Play. We never see or store your payment-card details. To confirm and restore purchases, the game uses RevenueCat, a purchase-validation service that receives the purchase record from Google Play (product, time, transaction and order identifiers) together with a random app user identifier created by its SDK. On a new install the game quietly asks Google Play which items your Google account already owns, so Remove Ads and the Starter Pack are restored without signing in.

Anonymous gameplay analytics

To balance levels and fix problems, the game sends anonymous usage events: app opened, level started, won, failed or left, rewards claimed, rewarded ads watched, ball designs and upgrades bought, and store purchases (product only). Each event carries a random installation ID created on your device, together with the app version, device model, Android version, phone language, time-zone offset, highest level reached and in-game coin and gem balance. We do not collect your name, email address, Google account, advertising ID or precise location for analytics.

These events are stored in our database hosted by Supabase and in PostHog, an analytics service. Only Optivio Automation staff can view them. Automated test devices used by Google Play are excluded.

Crash reports

If the game crashes or stops responding, it sends a crash report to Sentry: the error and stack trace, app version, device model, Android version and basic device state (such as memory and orientation) at the time of the crash. Crash reports do not include screenshots, your name, email address or IP address as a user identifier. We use them only to find and fix bugs.

Retention, deletion and your choices

Local game data remains on your device until you clear the app's storage or uninstall it, subject to any Android backup or restore settings. A Play Games cloud save remains in your Google account until you delete it through Google Play Games. Anonymous analytics and crash reports are kept only as long as they are useful for improving the game and are then deleted. Google controls data it receives through its advertising, Play Games and billing services under its own policies. For the available steps and a contact route, see our game data deletion page. You can email us about access, correction or deletion requests; we will review requests under applicable law.

Children and changes

The game does not ask players to submit personal contact information. Parents or guardians with a privacy concern can contact us at the email above. The game's Play Store age and audience settings must match the released version. We may update this policy when features or providers change, and will publish a new effective date here.